Mobile Check-In

Patients will be prompted via text and email to  complete the following tasks using their mobile device days before their appointment:
☑️ confirm or cancel appointments
☑️ complete required paperwork 2 days earlier
☑️ submit co-pays
This process saves you wait time in clinic. If you are unable to use your cell phone for this service – no worries! Our team is always available in clinic for further assistance, please just be sure to arrive 30-45 minutes before your scheduled appointment to complete these tasks.

Physician Referrals

Scheduling an appointment is easy at West Cancer Center & Research Institute. Your primary care provider or specialist can fax the request to specific departments below with the required files and records.

  • Medical Oncology, Gynecologic Oncology, ENT Oncology, Genetic Counseling:
    • Referral Form
    • Fax: 901.922.6701
    • Phone: 901.683.0055, Option 1 for assistance

Self Referral/Second Opinions

A second opinion can give you the confidence you need to make informed decisions about your care. The goal of a second opinion consult is to make sure you understand your diagnosis and all of the treatment options available.  Whether you are unsatisfied with your current treatment or you just need extra clarity and reassurance, our providers at West Cancer Center are happy to help. Please call us at 901.683.0055, Option 1 and we will be happy to assist you.

Remote Telehealth Visit

We are proud to offer Telehealth Visits for eligible visits. If you meet the Telehealth Visit criteria listed below and would like schedule this type of appointment, please contact our scheduling team at 901.683.0055, Option 1 or email [email protected].

* Existing West patient (new patients must meet with your physician in-person)

* Not experiencing new medical issues

* No labs needed

* Have access to a mobile phone, laptop, computer or tablet that has video and audio

New Patient Paperwork

Prior to your first visit, you will be sent a link to complete your new patient paperwork on-line several days before your appointment. Please complete before the day of your appointment to reduce your wait time. If you need assistance, please arrive 45 minutes before your first appointment to complete

What to Bring During Your Visit

Upon your visit to West Cancer Center, we recommend that you bring the following materials to expedite and ease your time with us


Please bring all current health insurance identification card, including secondary insurance cards. If your insurance carrier requires a referral, please make sure your physician has sent the required paperwork prior to the day of your appointment.


Our staff will collect any required co-pays on the day of your visit. If you have questions about your benefits or need financial assistance, please call Patient Services at 901.322.9080 x1190

RX CARD, if you have one

Please bring any and all current prescription insurance cards if separate from your primary insurance policy.


We make every effort to collect all necessary lab and radiology reports ahead of your appointment. Please bring any copies of lab reports, radiology reports, films, slides, or CDs you may have received from other physicians.

If you are scheduled for Mammography, you MUST bring copies of all prior mammograms or sonograms or your appointment will need to be rescheduled. Reports do not provide enough information for us to provide a thorough consultation.


It is important for your health care team to be aware of any allergies you may have. Please bring a list of all known allergies with corresponding reactions to your first appointment.


Please bring a list of all the names, addresses, and phone numbers of any doctor you have seen in the past year. This includes your primary care physician, cancer specialist, or any other specialist.

LIST OF MEDICATIONS (or the bottles)

Please bring a list (or the bottles) of any medications that you are currently taking, including information on the dose, how often you take each medicine, and the name of the doctor who prescribed the medication. This list should include any over the counter medications, such as Tylenol, allergy pills, herbal supplements or vitamins. We suggest you keep a copy of your medications for future reference.


We encourage you to bring 1 friend or family member (over the age of 16)with you to your appointments. They may take notes or just provide support for you during your appointments.

What to Expect


When you enter the clinic, check in at the front desk. There are directional signs located inside the front entrance identifying our check in desks. We have designated patient drop off areas located at the front door with wheelchairs available upon request.  If you need additional assistance or directions, look for our staff or volunteers as they are happy to help!


You will also be sent a health survey 24-48 hours before your first visit and future visits with a provider. This survey reviews symptoms to rate on a scale from 0-10, with 10 being the most severe and specific health issues. Please fill this out thoroughly and accuratel for this helps your provider address any concerns and changes to your care plan. The survey only takes several minutes and will need to be finished before each office visit begins.


Each West Cancer Center campus has patient ambassadors and volunteers available to answer any questions you may have, escort you to your appointment, serve snacks and refreshments during your visit, and offer their company during your wait time. Please do not hesitate to call on them for assistance.


Comprehensive lab analysis usually takes 45 minutes-1 hour. To reduce your wait time, labs can be drawn 1-3 days prior to your provider or infusion appointment and can be scheduled at any West location convenient to you.

Please notify your provider if you are taking Biotin supplements. Biotin can affect laboratory results, and it is recommended to avoid taking Biotin supplements 2 days prior to lab draws.


Our nurse navigators are registered nurses with clinical oncology knowledge, specializing in assisting and guiding you through the different phases of your cancer journey.Nurse navigators serve as your primary point of contact to help you make informed decisions, explain care plan and treatment options, coordinate aspects of care, advocate for your specific needs, and access supportive care resources.

You will be assigned a Nurse Navigator after meeting with your provider. You can communicate with your Navigator in two ways:

*Leaving a message on your CareSpace Patient Portal for a nurse to respond within 48 business hours

*Calling 901.683.0055 to leave a message for a nurse to call you back.


Once in the exam room, members of your healthcare team will conduct an assessment exam and ask general questions regarding your symptoms, allergies, and medications. Your doctor will review your medical history, perform a physical examination, and discuss any test results. The doctor will explain your treatment options and answer any questions you may have.

Your care plan is a combination of your doctor’s recommendations and your own healthcare decisions. Your trust in our care team is especially important to this process, so we want to make sure that we provide you with all the time you need to discuss these details with your doctor.


Because of the comprehensive nature of our services, it is not uncommon to have more than one appointment at our office on a given day, which could extend the time you spend with us. While this may mean extra time in the waiting room, it also means that you can feel confident that you are receiving the highest quality of individualized and comprehensive care.

New Infusion Patients

This new aspect of someone’s journey through cancer can be overwhelming, especially if patients and families don’t know what to expect. Our West Cancer Center team has put together a short expectation video, shown below, to share detailed information on what to expect for our patients’ infusion treatments.

Germantown/Wolf River

Brighton, Corinth, Desoto, Paris

West Cancer Center now offers an option to pay your bill online. Click the link below to visit our payment portal.

Learn more about how to schedule an appointment or refer a patient to our oncology specialists here at West Cancer Center.