2019 Novel Coronavirus (COVID-19)

Precautions at West Cancer Center

At West Cancer Center, the health and safety of our patients, their families and our staff is always our top priority, but it is especially important during this Coronavirus (COVID-19) pandemic.

Rest assured that our team is closely monitoring the global COVID-19 outbreak and is focused on continuously improving clinic practices to do everything we can to uphold safety measures, based on CDC guidelines.

Your patience is greatly appreciated as we are taking certain precautions to reduce viral transmission of COVID-19. Procedure time may be longer than usual to ensure we continue providing the highest level of service you have come to expect.

 

What are we doing to keep you safe?

  • Staff is wearing masks.
  • Social distancing is being practiced in all waiting areas.
  • We are limiting patients to only one visitor, if required, that is healthy and 16+ years of age.
  • All equipment is being sanitized before and after each patient.

 

What can you do to protect yourself & others at our clinic?

  • Wear a mask. This is a requirement while inside our clinic sites.
  • Practice hand hygiene per CDC guidelines
  • Practice social distancing in the waiting areas.
  • Only bring one visitor into the clinic with you.

 

For Our Patients:

Despite the challenges to our country’s entire healthcare community caused by COVID-19, West Cancer Center & Research Institute remains committed to our mission of providing exceptional cancer car. We are still caring for our current patients, accepting new patients, and providing second opinion consultations. Where medically appropriate, we may offer a remote visit (televisit) instead of an on-site appointment.  One of our team members will be calling you before your appointment to discuss your options.  Our clinic workflow has also been modified based on CDC guidelines; including social distancing, screening prior to entry (for both staff and patients), reducing number of visitors and frequent hand washing. Please read below for more detailed information.

 

Before You Arrive:

To better protect patients, their loved ones, and our staff, we are working proactively to reduce exposure and the spread of COVID-19. Therefore, everyone visiting our facilities will be screened prior to entry with the following questions:

  1. Have you had a positive COVID‐19 test?
  2. Do you have a pending COVID‐19 test because of exposure or suspected infection?
  3. Have you been around a close contact that is either confirmed or suspected of a COVID‐19 Infection?
  4. Do you have a fever or have had one in the last 2 weeks?
  5. Are you experiencing coughing, sore throat, and/or shortness of breath currently or in the last 2 weeks?
  6. Have you been in the hospital in the last 14 days, NOT for COVID‐19?

Should you have any questions or concerns not addressed online, please give us a call prior to your visit at 901.683.0055.

 

Keeping You Safe and Protected:

We are implementing a few new procedures to promote health and safety throughout all clinic locations:

We are calling patients that have scheduled appointments to offer a remote visit to continue providing much needed care that doesn’t require a physical visit. You may also be asked to come in for labs 48 hours before your remote visit to ensure receipt of results. Don’t worry about calling us, we will reach out to you.

We can only permit only one symptom free adult visitor (16 yrs. or older) with you to an appointment.   You are welcome to have others join your visit with your doctor by phone, FaceTime or other remote access.We are asking all patients to practice social distancing during their time with us. To the best of your abilities, please try to stay at least 6 feet away from other individuals except those who share your home.

 

Accessing Your Patient Portal:

If you are not already signed up for our online patient portal, CareSpace, please ask someone at check-in to send you an invite with instructions to enroll.  This tool is so valuable for communication with your care team, access to new lab and test results, managing your upcoming appointments.

 

Our Revised Visitor Policy:

Our responsibility is to provide a safe environment for all patients and staff.

  • Help us limit the number of visitors in our clinics.
  • We are allowing only 1 symptom free adult (16 years of age or older) to accompany patients to their appointment. You are welcome to have others join your visit with your doctor by phone, FaceTime or other remote access.We are screening at the entrance of all our clinics with the following questions.
    1. Have you had a positive COVID‐19 test?
    2. Do you have a pending COVID‐19 test because of exposure or suspected infection?
    3. Have you been around a close contact that is either confirmed or suspected of a COVID‐19 Infection?
    4. Do you have a fever or have had one in the last 2 weeks?
    5. Are you experiencing coughing, sore throat, and/or shortness of breath currently or in the last 2 weeks?
    6. Have you been in the hospital in the last 14 days, NOT for COVID‐1

We know that loved ones are a vital part of the healing process. When possible, we encourage patients to use a smartphone or other mobile device to stay in touch with their friends and loved ones during their visit.

 

 

Want more information about COVID-19?  Click here to read our frequently asked questions.

 

Where can I get more information about COVID-19?

We recommend resources and guidelines from the Centers for Disease Control and Prevention (CDC). You can find additional information on the U.S. Department of State and the CDC site, including more COVID-19 Frequently Asked Questions and travel information and safety tips from the CDC.