2019 Novel Coronavirus (COVID-19)
Precautions at West Cancer Center
At West Cancer Center, the health and safety of our patients, their families and our staff is always our top priority, but it is especially important during this Coronavirus (COVID-19) pandemic.
Rest assured that our team is closely monitoring the global COVID-19 outbreak and is focused on continuously improving clinic practices to do everything we can to uphold safety measures, based on CDC guidelines.
Your patience is greatly appreciated as we are taking certain precautions recommended by the CDC to reduce viral transmission of COVID-19. Procedure time may be longer than usual to ensure we continue providing the safest environment for your care.
If you have had a positive COVID-19 test, please contact us before you appointment for instructions for your plan of care. Retesting may be required before entering one of our clinics. 901.683.0055
Here are some changes we made to keep you and our staff safe.
- All Staff, Patients, and Visitors are required to wear masks while at any of our facilities, including those where a mask mandate has been lifted.
- Effective Wednesday, March 17, Shelby County Government will implement a new health directive that will no longer require face masks for those who cannot medically tolerate wearing them. As an oncology clinic, we have made the decision to continue enforcing face masks for all employees, patients and guests due to the large number of patients we serve with compromised immune systems. With the safety of our at-risk patients in mind, we appreciate your cooperation as we continue to navigate this pandemic.
- All Staff, Patients, and Visitors are screened upon entry to the clinic. See below for an example of the questions being asked.
- Social distancing is being practiced in all waiting areas.
- We are limiting patients to only one (1) visitor, if required, that is healthy and 16+ years of age.
- You have the option to wait in your car for your appointment instead of the waiting rooms.
- All equipment is being sanitized before and after each patient.
- Virtual office visits or tele-visits are available and may be requested. Contact your care team or call 901.683.0055 to request a remote visit.
What are some other things you can do to protect yourself & others?
- Keep both your mouth and nose completely covered by your mask or facial covering.
- Practice frequent hand hygiene per CDC guidelines. This includes handwashing and hand sanitizer.
- Refrain from touching your eyes, nose or mouth with unwashed hands.
- Avoid crowded areas and sick people.
- Practice social distancing in the waiting areas.
- If you do not require assistance while at the clinic, consider not having a visitor come with you.
- If you or your visitor are feeling unwell, please contact the clinic before your arrival for evaluation.
COVID-19 Vaccine Information:
We realize patients and their families are asking about our position on the COVID-19 vaccine. Please review the following information:
- Our West Cancer Center network is currently not able to carry the COVID-19 vaccine for our staff or patients at this time, but we are continuing to investigate this possibility.
- The COVID-19 vaccine is recommended for all oncology patients and our staff, unless pregnant (contact your OBGYN for guidance).
- The vaccine is felt to be safe for immunocompromised patients.
- The effectiveness of this vaccine in immunocompromised patients is felt to be decreased, but there is no way to measure or predict effectiveness in an individual.
- Even if you have had COVID-19, the CDC states you have immunity for 90 days-but recommends getting the vaccine after that time to extend your immunity.
If you are interested in receiving your COVID-19 vaccine, please use the links below to view more information.
- Vaccine Finder: https://vaccinefinder.org/
- Kroger Vaccine eligibility and scheduling tool: https://www.kroger.com/rx/covid-eligibility
- Walgreens Vaccine eligibility and scheduling tool: https://www.walgreens.com/topic/promotion/covid-vaccine.jsp
- Wal-Mart/Sam’s Club Vaccine eligibility and scheduling tool: https://www.walmart.com/cp/flu-shots-immunizations/1228302
- Shelby County Health Department Vaccine eligibility and scheduling tool: https://covid19.memphistn.gov/
- Tennessee Health Department Vaccine eligibility and scheduling tool: https://covid19.tn.gov/covid-19-vaccines/county-vaccine-information/
- Mississippi Health Department Vaccine eligibility and scheduling tool: https://covidvaccine.umc.edu/
- Arkansas Health Department Vaccine eligibility and scheduling tool: https://www.healthy.arkansas.gov/programs-services/topics/novel-coronavirus
- Veterans Administration Vaccine eligibility and scheduling tool: www.va.gov
COVID-19 Screening Questions:
- Have you had a positive COVID‐19 test in the last 14 Days?
- Do you have a pending COVID‐19 test because of exposure or suspected infection?
- Have you been around a close contact that is either confirmed or suspected of a COVID‐19 Infection in the last 14 days?
- Do you have a fever or have had one in the last 2 weeks?
- Are you experiencing coughing, sore throat, and/or shortness of breath currently or in the last 2 weeks?
Please give us a call prior to your visit at 901.683.0055 if any of the above apply to you or if you have any questions or concerns not addressed online.
Our Revised Visitor Policy:
Our responsibility is to provide a safe environment for all patients and staff.
- We can only permit only one (1) symptom free adult visitor (16 yrs. or older) with you to an appointment. If crowding becomes an issue, we may ask for visitors to wait in their cars to aid in safe distancing. You are welcome to have others join your visit with your doctor by phone, FaceTime or other remote access. We are asking all patients to practice social distancing during their time with us. To the best of your abilities, please try to stay at least 6 feet away from other individuals except those who share your home.
- We know that loved ones are a vital part of the healing process. When possible, we encourage patients to use a smartphone or other mobile device to stay in touch with their friends and loved ones during their visit.
Accessing Your Patient Portal:
If you are not already signed up for our online patient portal, CareSpace, please ask someone at check-in to send you an invite with instructions to enroll. This tool is so valuable for communication with your care team, access to new lab and test results, managing your upcoming appointments.
Where can I get more information about COVID-19?
We recommend resources and guidelines from the Centers for Disease Control and Prevention (CDC). You can find additional information on the U.S. Department of State and the CDC site, including more COVID-19 Frequently Asked Questions and travel information and safety tips from the CDC.