COVID-19 Frequently Asked Questions



How can I protect myself?

Having cancer may increase your risk for many illnesses because cancer treatment can weaken your immune system. Please be sure that you and your loved ones take the recommended steps to prevent infection:

  • Wash your hands often, for at least 20 seconds.Use soap and water or an alcohol-based hand sanitizer.
  • Do not touch your eyes, nose, or mouthwith unwashed hands.
  • Cover your mouth and nose with a tissue when coughing or sneezing.Discard the tissue and clean your hands. If a tissue is not available, cough or sneeze into your upper sleeve.
  • Maintain social distance.This means you should avoid contact with other people and keep a distance of at least six feet between yourself and others.
  • Do not shake handswith others.
  • Avoid direct contactwith people who are sick.
  • Observe the “safe at home” mandate


What is West Cancer Center doing to protect our patients and staff?

Our COVID-19 task force, comprised of key physicians, infection control specialist and leadership meet every day to stay updated on the latest CDC guidelines. We are enforcing precautions to ensure West is a safe environment for patients and staff. Some of our many precautions include:

  • Screening patients and staff for possible COVID-19 risk factors.
  • Providing isolation rooms for patients that present with symptoms for further consultation and testing.
  • Replacing in-person appointments with remote visits when possible.
  • Restricting incoming business or community visitors to our campuses.
  • Limiting each patient to 1 symptom-free adult visitor (16 years or older)
  • Placing signage throughout each clinic site with reminders to practice social distancing and frequent hand hygiene.
  • Cancelling all business travel, domestic and international, for faculty and staff.
  • Observing recommended protocol for use of personal protective equipment (PPE) such as mask and gown.
  • Recommending “safe at home” when possible.


Should I cancel or reschedule my appointment at West Cancer Center?

We don’t recommend canceling or rescheduling appointments unless you are positive COVID-19. Please contact us with this information at 901.683.0055 to reschedule. One of our team members will contact you to offer a remote visit as an option. All precautions are being followed at West Cancer Center to ensure you are entering a safe environment.


Are classes, support groups, and events still being held?

For the safety of our patients and staff, we have canceled all in-person classes, events, and support groups at this time. For further information, please contact [email protected]


Where can I get more information about COVID-19?

We recommend resources and guidelines from the Centers for Disease Control and Prevention (CDC). You can find additional information on the U.S. Department of State and the CDC site, including more COVID-19 Frequently Asked Questions and travel information and safety tips from the CDC.